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DOMESTIC CLEANING EDINBURGH FAQs

How much do you charge?

We charge 12.00/hour for weekly cleaning in Edinburgh and Lothians with no extras or hidden charges. Dolly Char agencies around the country set there own rates and these may vary - for details of the rate in your area please use this link to the UK Branches page and click on your local area.

 

Do I get the same cleaner each week? 

Yes, the cleaner we allocate to you will be your regular cleaner.

 

Do I have to have the cleaner you send me? 

We want the arrangement to be comfortable for the client and the cleaner so if you do not want a particular cleaner, we will be happy to find you an alternative. We always give clients the chance to meet their cleaner before they begin.

 

How quickly can I have a cleaner start?

We can usually allocate a cleaner within a few days of meeting you however this can depend on where you live, what time and day you would like your cleaning etc. If you live in a more remote area, for example, it may take slightly longer.

 

Are your cleaners insured? 

Yes, we have full public liability and accidental damage insurance cover for all our domestic cleaners while they are working in your home (excess 100).

 

Who provides the cleaning materials? 

Our clients provide the cleaning materials which lets them use their preferred products and materials etc. It also helps us keep our costs down.

 

What if my cleaner doesn't turn up or lets me down?

If you have employed domestic staff before, you may have found that sometimes a cleaner may let you down or that the relationship does not work out. If that happens, simply call us and we will either resolve the matter or allocate you a new cleaner.

 

Do you provide an ironing service?

Yes we have a first class, at-home, ironing service. Ironing can be done as part of your domestic cleaning or as a stand alone, regular service.

 

How much notice do you require to cancel the agency agreement? 

If you wish to cancel your agency agreement, we require one month's notice in writing and this can be given at any time.

 

How do I get started?

Call us on 0131 258 4704 or Freephone 0800 612 3350 or email edinburgh@dollychar.com

 

 

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