This page is devoted to
answering many of the questions which we are frequently asked
How soon can I get a
cleaner? We endeavour to get you a cleaner started within
a week of meeting you, but this can depend to a great extent as to
where you live and how many hours you would require. Obviously
if you live in a remote spot it can be more difficult to provide you
quickly with a cleaner, even more so if you only wanted the minimum
amount of hours because it may not be worth the cleaner travelling.
In such exceptional cases we may have to suggest that the
client either pays the cleaner slightly more, or alternatively
petrol money be given to them because of their remoteness.
Will it be worth the
cleaners while travelling all the way to me at Bovingdon? (for
example) Yes it most certainly would be as all our
cleaners are local to their clients. We cover a wide area and
have a large selection of domestic cleaners throughout the St Albans & Hemel Hempstead region.
Do I have to provide the
cleaning materials? The answer to this is yes, this is
because everyone prefers different smells, different cleaning
Are your cleaners
covered for breakages? Yes they are, but there is an
excess of £100, so obviously it doesn't cover minor breakages.
Do I get the same
cleaner each week? Yes the cleaner we allocate to you,
will be your regular weekly cleaner.
Do I have to have the
cleaner you send me? No, we are always willing to change
the cleaner, this is one of the reasons for you meeting the cleaner
before they start to make sure you gel with each other.
What if my cleaner is
off work one week? We endeavour to cover for illness or
holidays within 72 hours of being notified of the cleaners absence,
but obviously the more remote the client is the more difficult this
becomes for us. Also we find that most clients prefer not to
have a replacement for the sake of a week or so because their
regular cleaner knows the routine of their property, where as
a relief cleaner wouldn't, so they feel it can be more trouble than
How much notice would
you require from us to cancel the agency agreement? We require a
month's notice in writing from you to cancel the agency agreement.
Alternatively if we wished to cancel the agency agreement we would be
obliged to give you a months notice in writing also.
How much do you charge?
rates are typically from only £11.95 per hour for a regular weekly clean within the
St Albans area. We do although have different rates for one off house
cleans. Agencies up and down the country do set there own
rates and these may vary from those of ours, for details of local
charges in your area please use this link to the UK
Branches page and click on your area to discover your
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