Dolly Char Protocol for safety of customers and cleaners.
We are staying well informed of the developing situation and are following the advice and recommendations from the Government, Public Health England and the World Health Organisation. For the most up-to-date guidelines visit these organisations’ websites directly.
You will need to follow these working in peoples’ homes guidelines written in accordance with Government website.
Cleaning is now a more important role than ever but needs to be done so using your own discretion as a self-employed worker at your own risk.
If your cleaner suspects they have COVID-19 then they are to contact you immediately.
Although we endeavour to provide replacement cleaners, it may be more difficult during this pandemic.
We advise all cleaning undertaken through this outbreak is at your own risk as you know your individual circumstances.
Whilst cleaning is undertaken we ask that you vacate the premises if possible, maybe go for a walk/exercise, unless stricter guidelines are enforced after the date of this article. If this is not possible, please vacate the room that the cleaner is required to work. More safe working practices can be found here.
As agreed and laid out in the handbooks we provide, you (the customer) are responsible for any protective equipment the cleaners may need e.g. gloves, hand sanitiser etc.
For customers that wish to postpone the service, we previously advised that we “will pause your direct debit payment and reinstate it in 3 months time after a call from our office (dependent on the duration of the COVID-19 pandemic)”. This has proven difficult as every situation is different. We are happy to honour this if you have not had a cleaner for 3 months but we have found some arrangements have only paused for several weeks. we will amend the next payments minus the weeks missed. We are happy to discuss this individually should you wish but you will need to give us a call.
If you are a customer who pays via standing order, you will need to cancel these yourself with your bank as we have no authority to do so. Some people have left this running and agreed for a reimbursement at a later date. We will set up a direct debit on return
For customers that wish to terminate the agreement, the one month notice period still applies and our usual cancellation process is followed.
These Guidelines apply to England Only